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| Frequently Asked QuestionsI purchased a stainless steel bracelet nearly a year ago and the clasp has gotten loose. How can I fix it?
Please try the following:
1. Lay the bracelet on top of a piece of rubber or soft wood
2. Open the clasp so that the inside of the flap faces up
3. Find a short and flat tip screw driver (about 3" long from top to tip which can be found in any hardware store) and a hammer
4. Place the tip of the screw driver in between the hook and the hinge of the flap
5. Apply some pressure to hold the flap down and firm in place
6. Hammer on top of the handle of the screw driver once
7. Try the clasp. If it is still too loose, repeat Step 4 to 6 and gradually increase the force with each hammering until you get the ideal snap.
While doing so, precaution should be taken to try not to use excessive force and overdo it. If you are not that handy or find it challenging, stop. Send it back to us instead. We would be glad to fix it for you for free.
My bracelet is too long. Can I take off a link or two?
Yes, you can if you have the right tools. But it may not be as easy as you might think to remove a link. You need a push pin about 0.8mm in diameter and a small hammer. The links are linked with what we call split pins. When you observe from the side, if you see the pin split in the middle, that's the head end. You ought to push the pin out from the opposite end, i.e. the tail end. Once the unwanted links are removed, just reconnect the ends by lining up the holes and gently tap the pin back in place with a small hammer.
However, if you are not handy or find it challenging, stop. Sent it back to us instead. We offer free sizing service for our customers.
Will the magnetism of these bracelets wear off overtime?
Theoretically, the neodymium magnets in these bracelets are permanent magnets that never fade unless they are subject to extreme conditions that alter the molecular structure of the matter.
How many magnetic bracelet can I wear at one time? Is it the more the better?
That's a good question for which we don't have a definite answer. It really is more a matter of personal preference. There are people wearing 5 at a time. For therapeutic purpose, more may be better. But please be advised that these bracelets are not sold as medical devices and should not be used to replace medical therapy. For a professional opinion, please consult a doctor or therapist.
Can the magnetic bracelet help with my wrist pain even if it is worn loose?
Theoretically, yes, because the magnetic field affects not only the area immediately next to it but also the area around it. Whether you wear it tight or loose does not make a significant difference. Of course, it will make more sense to place it as close to where the pain is as possible. In the meantime, please be informed that these bracelets are not medical devices and should not be used to replace medical treatment.
Will the claspless bracelet break apart ?
No. In our test, the magnets pull themselves together from as far as 3 inches apart on a smooth surface. It's very unlikely that they would break apart under normal circumstances unless they were struck violently.
How do I adjust the length of the link bracelets ?
The link bracelets are connected with hinge pins. To adjust the length, you just need some pin removal hand tools, such as a hammer, a hardened push pin, etc. There are also specialized pin removal tools or wretches available on the market, but we don't carry them.
How do I care for the magnetic bracelets made of stainless steel or titanium ?
Both stainless steel and titanium are corrosion resistant and do not normally need special care. If they do get dusty, simply wash it with tap water, or if necessary, soak it in soap water for a while then cleanse it. DO NOT use brush especially on glossy finish or gold plated finish. Use a cloth or towel to dry it instead.
Why don't we offer an 800 number or a regular telephone number ?
To lower our costs so as to pass the savings to our customers as well as to keep our prices competitive, we do not maintain a phone handling staff.
How do I measure and select my wrist size?
To measure your wrist size, find a measuring tape, wrap it around your wrist and take the reading. If you do not have a measuring tape, use a rope to wrap around your wrist, then measure it with a ruler. Give yourself some extra room according to your comfort level by selecting a slightly larger size closest to your reading.
Note:
The sizes shown are approximations only. There might be a deviation of up to one eighth of an inch in the actual size.
How do I convert inches into metric measurements?
Here is an online length conversion tool which you might find helpful.
Should I wear a magnetic bracelet tight or loose?
It depends on your personal preference, habit and comfort level. However, for maximum comfort especially when you do not intend to take it off daily, it is recommended that you choose a size slightly larger than your wrist size.
Can I wear a titanium or stainless steel bracelet in a shower?
Yes. Both titanium and stainless steel are weather resistant materials. You can wear a titanium or stainless steel bracelet rain or shine, dry or wet, in bath or at beach.
If I chose the wrong size or measured my wrist size incorrectly and my magnetic link bracelet turned out to be too big or too small, how do I get it fixed?
For your convenience, it may be easier to have it fixed at your local jeweler's store. With the proper tools, any jeweler can fix it in less than a minute. According to our customers, most jewelers would be happy to do it for free if you ask nicely. In some cases, they will charge a minimal service fee of a few dollars. In any event, you can always send it back to us. We will always be happy to fix it for you.
Are the magnets in the magnetic hematite jewelry the same as those in the titanium or stainless steel magnetic bracelets and do they work the same way?
No. The magnets in the hematite jewelry are bi-polar magnets which are not the same as those used in the titanium or stainless steel magnetic bracelets which are uni-pole neodymium magnets. However, they pretty much work the same way because the magnets have the tendency to line up with the same pole in the same direction.
Why do I receive an extra loose link with my magnetic link bracelet?
Due to the fact that many of our customers measured their own size wrong in the past, we usually ship with the extra link removed from the original length as a spare link if available, just as a precaution so that you will have the option of having it fixed at your local jeweler's store for convenience's sake.
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